FAQ


 

Do you ship worldwide?

We do!

How much do you charge for shipping?

Delivery is free on orders over $75 USD.

For all other orders, no matter your location, we charge a flat rate of $4.20. Not bad for worldwide shipping... 

How long will my order take to arrive?

Our products are made-to-order, meaning your order has to be printed/embroidered before we can send it for delivery. This means they can sometimes take a little longer than you might be used to.

Usually, around 10-14 working days. 

*PLEASE NOTE THAT DUE TO THE ONGOING CORONAVIRUS PANDEMIC OUR SHIPPING TIMES MAY BE SIGNIFICANTLY EXTENDED, WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING HERE.*

Do you do returns/refunds? 

If there is a genuine issue with the product we will be more than happy to offer you an exchange or refund. 

However, as our products are made to order, we can't offer refunds or returns if you change your mind about a garment (for example it's size or colour). For this reason we ask that you check your order and product description carefully before finalising.

How does your apparel fit and what size should I order?

Most of our tees are a standard, or slightly relaxed unisex fit. We use US sizing - If you order a size Medium, we will send you a US Medium (UK/EU Large). 

Please get in touch before ordering if you have any questions regarding sizing. 

In terms of style, we recommend going a size up anyway - our stuff really suits that roomy, casual, days-at-the-beach feel. 

Can you do plus sizes (3XL+) ?

Unfortunately, at the minute we can only offer our premium 100% organic clothing in the sizes shown on our site. Though we do expect that this will change in the near future, sadly in the meantime there isn't much we can do about it.

However, if you'd still like something from our range, please get in touch and we will try and source one at the right size & similar quality from another supplier.

How should I wash my shirts?

We recommend only washing at 30*C or lower, avoid tumble-drying, and turn garments inside out before ironing. Avoid printed area while ironing if possible. 

Is your clothing eco-friendly?

It sure is!

All our tees are made with 100% organic, fair-wear cotton and our designs are printed using non-hazardous, non-toxic, water-based & biodegradable inks.

Sweaters and similar garments are usually 85% Organic Cotton, and 15% Recycled Polyester. 

A number of our bags are made with 100% Recycled Polyester - those that aren't are built to last - so they wont need replacing anytime soon.  

[For some products, for instance certain caps and bags, are not made using the above materials but we are always working on ways to make this the case for as much of our line as possible] 

Check out the 'For the Ocean' section of our website for more info. 

Where can I get in touch?

Email wolfpack@seawolfapparel.com or drop us a message on social media, we'd love to hear from you! 

Are you guys on social media?

Yep, find us on Instagram (@seawolfapparel) and Facebook.